Refund Policy

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Refund Policy – Shakumbhri Organic Exim LLP

We pride ourselves on providing the highest-quality organic products. However, if you encounter any issues, we’re here to assist you.

Eligibility for Refund

  • Only products that are defective, damaged, or incorrect at the time of delivery are eligible for a refund.
  • The request for a refund must be raised within 7 days of receiving the order.

Refund Process

  • Notification: Email us at [email] with your order number, proof of purchase, and photographs illustrating the issue.
  • Evaluation: Our quality assurance team will review the case within 3–5 business days.
  • Approval & Refund: Upon approval, refunds will be processed to the original method of payment within 7–10 business days.

Non-Refundable Conditions

  • Products damaged after delivery due to mishandling or improper storage.
  • Change of mind or wrong orders placed by the customer.
  • Custom orders (specific packaging/processing based on buyer requests) are not eligible unless defective.

Cancellations

Orders once confirmed cannot be canceled unless explicitly approved by our team before shipment.